4/30/2024 0 Comments Travel highlight cover instagram![]() ![]() You flew on a US airline back to London and, as a result, didn’t qualify for EU reg 261 compensation (which only applies to UK or EU airlines in these circumstances). After I got involved, AA agreed to pay you what you were entitled to, but at £228 in total, this turned out to be so much less than you expected. Can you help? Lilias WiseĪ I was sorry to hear about your father and that the flight cancellation had such an impact on your shiva (mourning period). It has been a very upsetting and stressful time and we just want to get back what we are owed. I believe, as per EU laws, that we are entitled to £520pp for the cancelled flight but I’m not sure of our rights in this situation as everybody is telling us different things. ![]() When we were back in London we sent these to our travel insurer AA, but all we got back were generic emails. We had to book our own hotel for two nights and kept all our receipts as proof of our expenses. They booked us on a flight for Saturday night when we could travel. ![]() Back in the airport we were told they could get us on a 9am flight that day, but as we are observant Jews we couldn’t take it because it was a Friday and we’re not allowed to travel on a Friday night, and the plane was due to land at 10.30pm in London. The evening flight back was with American Airlines, but it was delayed due to a technical fault and then cancelled at 2am when the crew were over their time limit. ✉ My father died in February in Florida, so my husband and I booked return flights to Miami through British Airways so we could be at the funeral. ![]()
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